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Customer Service
Phone Hours (EST)


Mon: 9am - 6pm
Tue: 9am - 6pm
Wed: 9am - 5pm
Thur: 9am - 5pm
Fri: 9am - 5pm
Sat: Closed
Sun: Closed

NOTE: It is the responsibility of the buyer, not the seller, to ascertain and obey all applicable local, state, federal, and international laws and taxes in regard to the possession, use, purchase and sale of any merchandise purchased from Account holder agrees with the terms & policy's of when he or she places an order.


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Economy Shipping methods:
USPS Parcel, Airmail Letter post, Economy, and Global Priority shipments are not insured and do not come with tracking information. DoroPaintball will not be responsible for lost or delayed shipments that are shipped using one of these methods of shipping.

Taxes and Dutys:
If shipping international buyers may be required to pay taxes and duty's.

  • Restocking fees can be avoided if store credit is chosen over a refund.
  • All merchandise, except paintballs, clothing, batteries, electronic boards, all skateboard gear, and markers "guns/Airsoft/Paintball Guns", that are returned for any reason, Will be subject to a 20% restocking fee, and may only be returned in like new condition and unused within 20 days after initial order.
  • Markers "guns" will be subject to a 30% restocking fee, and may only be returned in new condition, unpackaged, and unused within 10 days after initial order.
  • Paintballs can only be exchanged or credited if they where damaged because of shipping. Damaged paintballs must be called into DoroPaintball immediately within 10 days after initial order. Paintballs will only be credited or exchanged for the exact same brand and style, other brands and styles may be given in place depending on what is in inventory.
  • Clothing that has been worn 'used' can not be returned.
  • Electronic boards and batteries can not be returned for refund. Electronic boards are checked for damaged parts before they ship.
  • Skateboard equipment. Due to the nature of skateboard equipment there will be no returns allowed once a package is opened. If the package is unopened it may be returned in accordance to our policies with a restocking fee up to 20%. No skateboard equipment can be returned after 10 days of its shipment.
  • DoroPaintball does not provide warranty service for any of the products sold by DoroPaintball. Most manufacturers have a product warranty for their equipment and should uphold them (Check with specific manufacturers for warranty information and details), will help you the buyer with questions regarding manufacturer warranties. All returns must have everything included in them that was sent with the merchandise, including stickers that are already on the merchandise along with a copy of the invoice received with the order, or the return will not be accepted. DoroPaintball must be made aware that the buyer is or would like to return merchandise before they are shipped and returned from the buyer. Sender is responsible for all shipping fees. DoroPaintball will not issue credits to customers on returned or canceled orders with-out merchandise that was sent to the buyer, being sent back and received by us. DoroPaintball will not refund merchandise that has been damaged in shipping due to incorrect packaging by the customer, merchandise damaged due to incorrect packaging will be returned at buyers cost. merchandise will be held if buyer does not pay for return fees on damaged returns that are to be sent back because of incorrect packaging.( STICKERS, BUMPER STICKERS, AND BUSINESS CARDS CAN BE KEPT BY BUYER ). Credits and charge backs are issued on Wednesdays. Cancellations must be called in. Click here to print out return form

    Used Markers (Guns/Airsoft/Paintball Guns):
    Used markers will not be accepted as returns. This includes markers that have been taken out of there original containers. If still under warranty markers may be sent into the manufacturer for warranty repairs.

    Shipping Cost:
    Shipping costs calculated may not be accurate. Doropaintball will charge or credit the account used to place the order if necessary. Account holders will be contacted before charges are issued. Shipping is non-refundable after an order has shipped. NO FREE SHIPPING FOR CASES OF PAINTBALLS.

    Any merchandise being sold as a Closeout, will be non-returnable and sold as is.

    Shipping lose:
    If a package is lost during shipment an investigation will be started. Credits or a re-shipment will not be issued until an investigation is finished. Investigations can usually take up to 5-8 for domestic orders. 10-45 days for international orders

    DoroPaintball may be able to cancel an order if we are contacted over the telephone in person, before the order is sent out. DoroPaintball can not guarantee that an order will be canceled. DoroPaintball reserves the right to charge credit card and handling fees on canceled merchandise.

    Typos will appear from time to time When they appear DoroPaintball has the right to honor or refuse the typo in question.

    Warranty shipping/repair:
    DoroPaintball is not responsible for shipping cost or repair cost of merchandise requiring warranty service.

    Policy/Disclaimer For Safety:
    Safety is the users responsibility and under no circumstances is DoroPaintball responsible for the users actions with merchandise purchased from DoroPaintball.

    Claims of shortage or damages must be reported within 72 hours of delivery of the order.

    DoroPaintball will not provide refunds or credits for any paintball markers "gun", clothing, or equipment that has been modified in any way.

    Policy agreement:
    By purchasing merchandise on this site the customer agrees to abide by the policies, terms, agreements, and conditions set forth by DoroPaintball.

    DoroRewards Points:
    Current points structure (10 points = $1.00). Points structure subject to change at anytime. Points are earned with purchases made online at only. Points are not earned on shipping or taxes. is not responsible for lost points. We reserve the right to discontinue the rewards points program at any time. Rewards points are not redeemable for cash. Rewards points are none nontransferable. Dollar amounts at .50 are rounded down and above .50 are rounded up for points (example 1.49 = 1 point, 1.59 = 2 points). Currently features do not count for rewards points. By the request of Tippmann Inc. Tippmann brand products do not qualify for DoroRewards Points.


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